Refund policy
Return and Refund Policy
At Riad Shop, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and refund policy below.
Return Eligibility
Customers may request a return within 30 days of receiving their order. To be eligible for a return, items must be unused, in their original condition, and in the original packaging.
Non-Returnable Items
The following items are not eligible for return or refund:
• Gift cards
• Downloadable products
• Personalized or custom-made items
• Items marked as final sale
• Products that have been used, damaged, or altered by the customer
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We may request photos of the item and packaging to assist with the resolution process.
Refund Process
Once your return is received and inspected, we will notify you regarding the status of your refund. If approved, the refund will be issued to your original payment method.
Please note that processing times may vary depending on your payment provider or financial institution.
Late or Missing Refunds
If you have not received your refund after approval, please first check with your bank or credit card provider, as processing times can vary.
Return Shipping
Customers may be responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
Order Cancellations
Orders may be canceled before they have been processed or shipped. Once an order has been shipped, cancellation may no longer be possible.
Exchanges
We only replace items if they are defective, damaged, or incorrect upon arrival.
Policy Updates
Riad Shop reserves the right to modify or update this Return and Refund Policy at any time without prior notice. Any changes will be posted on this page and become effective immediately.